At epoxyresinvn.com, we want to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you. Please review our Refund Policy below for more information on how we handle returns and refunds.
Returns
Return Eligibility:
We accept returns on items that are in their original condition and packaging within 7 days of receiving your order. If the item is defective, damaged, or incorrect, please contact us immediately.
How to Request a Return:
To initiate a return, please reach out to us at resinepoxyvn@gmail.com with your order number and a brief description of the reason for the return. Our customer service team will provide you with instructions on how to proceed with the return.
Refunds
Refund Process:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed and issued to your original payment method within 5-7 business days.
Non-Refundable Items:
Please note that we cannot accept returns or issue refunds for the following items:
- Custom or personalized items.
- Items that have been damaged due to misuse, mishandling, or normal wear and tear after receipt.
Return Shipping Costs
Customer Responsibility:
The customer is responsible for paying the return shipping costs unless the return is due to a mistake on our part (e.g., defective products or incorrect items). If your return is due to a fault on our end, we will cover the return shipping costs.
Damaged or Missing Items
If your order arrives damaged or contains missing items, please notify us within 7 days of receiving your package. We will investigate the issue and resolve it promptly, either by issuing a replacement or processing a refund.
Thank you for choosing epoxyresinvn.com. We are committed to providing high-quality products and exceptional customer service. If you have any questions or concerns regarding our Refund Policy, please feel free to contact us at resinepoxyvn@gmail.com or call us at +84 825 520 093.