At epoxyresinvn.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we are here to help you with our return policy. Please read below for the full details.
Eligibility for Returns
We accept returns for items that are:
- In their original condition and packaging.
- Returned within 7 days of receiving your order.
Non-Returnable Items: We cannot accept returns for the following:
- Custom or personalized items.
- Items that have been damaged due to misuse, mishandling, or wear and tear after receipt.
How to Initiate a Return
To begin the return process, please contact us at resinepoxyvn@gmail.com with your order number and a description of the reason for the return. Our customer service team will guide you through the return procedure and provide instructions on how to send the item back.
Return Shipping Costs
Customer Responsibility:
- The customer is responsible for paying the return shipping costs unless the item is defective, damaged, or we have made an error with your order (e.g., incorrect product).
- If your return is due to a defect or an error on our part, we will cover the return shipping costs.
Refund Process
Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return. If your return is approved, we will process a refund to your original payment method within 5-7 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will assist you by either issuing a replacement or a full refund for the item.