Frequently Asked Questions (FAQs)

Welcome to the FAQs page of epoxyresinvn.com! Here you can find answers to the most commonly asked questions about our products, shipping, returns, and more. If you don’t find the information you need, please feel free to contact us at resinepoxyvn@gmail.com or call us at +84 825 520 093.

1. What products do you sell?

We specialize in handcrafted artwork made from a combination of wood and epoxy resin. Our products range from decorative items to functional pieces, all crafted with skill and creativity.

2. How can I place an order?

To place an order, simply browse our website and select the products you’d like to purchase. Add them to your cart, proceed to checkout, and complete your order by providing your shipping details and payment information.

3. What payment methods do you accept?

We accept all major credit cards and other secure online payment methods. All payments are processed securely through trusted payment gateways to ensure your information is protected.

4. How long does shipping take?

  • Shipping to the USA: Estimated delivery time is between 7-15 business days.
  • Shipping to other regions: Estimated delivery time is between 10-22 business days.

Please note that these are estimated times, and actual delivery may vary depending on the destination and shipping carrier.

5. How much does shipping cost?

Shipping costs depend on the destination and the size/weight of your order. Shipping fees will be calculated at checkout, and you’ll see the total shipping cost before completing your purchase.

6. Do you offer international shipping?

Yes, we ship internationally. Shipping times and costs will vary depending on the destination country. Please refer to our Shipping Policy for more information.

7. Can I track my order?

Yes, once your order has been shipped, we will send you a tracking number via email. You can use this number to track your order’s progress until it arrives at your address.

8. Can I change or cancel my order after it’s been placed?

If you need to make changes or cancel your order, please contact us as soon as possible at resinepoxyvn@gmail.com. Once your order has been processed or shipped, we may not be able to make changes.

9. What is your return policy?

We accept returns on items in their original condition and packaging within 7 days of receiving your order. For more information on returns and how to initiate the process, please visit our Return Policy page.

10. Do you offer refunds?

Yes, we offer refunds for returned items that meet the conditions stated in our Return Policy. Once your returned item is inspected and approved, we will process your refund to the original payment method.

11. What should I do if my item is damaged or I received the wrong product?

If your item is damaged or if you received the wrong product, please contact us within 7 days of receiving your package. We will work with you to resolve the issue by either issuing a replacement or processing a refund.

12. How can I contact you for support?

If you have any questions or need assistance, feel free to reach out to us via:

We are happy to assist you!

We hope this FAQ section helps you with any questions you might have. If you need further assistance or more details, don’t hesitate to contact us. Thank you for choosing epoxyresinvn.com!